Welcome

Welcome to SpartanNash HR Self-Service!

This secured website can be accessed from home or work and provides associates with access to human resources, benefits, and payroll information.

Associates can:

  • View and update degrees, certificates, memberships, and languages
  • View and update online performance appraisals
  • View and enroll in current benefit plans
  • View and update personal information
  • View and/or print payroll advices (pay stubs)
  • Change Federal tax withholding (W-4) information

HR Self-Service is not available Saturday evenings between 8:00PM and 11:00PM EST.

For technical support please check the FAQ's below for a possible solution. If you do not find an answer to your question there, please contact Computer Support at 616.878.2480 or 1.800.822.1743.

Click the "Sign In" button above to begin!





Frequently Asked Questions

How do I access HR Self-Service?

Use the link on Insight or go to http://hrss.spartanstores.com. Click the "Sign In Now" link.

How do I log into HR Self-Service for the first time?

Log in using your associate ID as the User ID. Your initial password uses the sequence of aB7777$9999, where

a First character of first name in lower-case
B First character of last name in upper-case
7777Four digit year of birth
$ Dollar sign character
9999Last four digits of social security number

Can I access HR Self-Service from home?

Yes, you can access HR Self-Service from home by going to http://hrss.spartanstores.com.

What do I need to access HR Self-Service from home?

You need access to the Internet through an Internet Service Provider (ISP) and a computer with an Internet browser.

What type of Internet browser do I need?

The following Internet browsers will provide the best experience:

Browser Windows 7 Windows Vista Windows XP Mac Unix/Linux
Firefox 3.6, 7+ Check Mark Check Mark Check Mark Check Mark Check Mark
Google Chrome *          
Internet Explorer 10Check Mark        
Internet Explorer 9 Check Mark Check Mark      
Internet Explorer 8 Check Mark Check Mark Check Mark    
Internet Explorer 7   Check Mark Check Mark    
Safari 3, 4, 5       Check Mark  

* Google Chrome may work with HR Self-Service, but is not a supported browser at this time.

I forgot my password. Who should I contact?

Use the forgotten password link in the HR Self-Service sign in page to reset your password. If you are still unable to reset your password, contact Computer Support.

I forgot my userid (employee ID). How do I find out what it is?

Your associate ID number can be found on your last paycheck or pay stub. It can also be found in the Neighborhood by using the Search button in the upper right-hand corner.

Does my password expire?

Your password expires after 180 days. You must then reset your password to a new value.

How do I change my password?

To change your password log into HR Self-Service. From the Main Menu, select the "Change My Password" link. Enter your current password in the Current Password field, your new password in the New Password field and re-enter your new password in the Confirm Password field, then SAVE.

What are the password requirements?

Passwords must:

  • be at least at least 8 characters long
  • contain at least one number (0-9)
  • contain at least one special character (! @ # $ % ^ & * ( ) - _ = + \ |[ ] {} ; : / ? . > <)

Why does the system time me out?

For security purposes, your HR Self-Service session will time out after 3 minutes of inactivity. You will need to sign in again in order to access your information.

How many times can I try to sign in if I'm not sure of my password?

For security purposes, HR Self-Service will lock your account after 3 unsuccessful sign in attempts. Contact Computer Support if your account is locked.

How do I get my account unlocked?

Use the forgotten password link in the HR Self-Service sign in page to reset your password. If you are still unable to reset your password, contact Computer Support.

Can anyone else access my personal information?

Your personal information is completely secure within the HR Self-Service application. Access to your information is exclusive to the HR Department, the Payroll Department and your secured User ID and Password. Never share your user id and password information with anyone.

What type of security measures are in place to keep my data safe from identity theft?

HR Self-Service uses Secure Sockets Layer (SSL) technology to secure your data by encrypting information and providing authentication.  An SSL Certificate consists of a public key and a private key. The public key is used to encrypt information and the private key is used to decipher it. When a browser (i.e. Internet Explorer) points to a secured domain, a secure sockets layer handshake authenticates the server and the client and establishes an encryption method and a unique session key. With this in place, you access secure sessions that guarantees data privacy and data integrity.

Your online security is very important to us. Your User ID and password are sent over the Internet from your computer to ours using Secure Socket Layer (SSL) technology. The moment you log in, your ID and password are encrypted using SSL, keeping your information secure and ensuring that no one else can access it.

Additionally, we have in place:

  • Stronger password controls (8 characters - minimum 1 digits and 1 special character)
  • Browser “Back” button has been disabled at Self Service web site to prevent tailgating
  • Controls to prevent cookies from being stored on individual workstations
  • All database servers are secured behind an 'industry best' firewall

Who should I talk to if I have a question about my pay?

Please check HR Contacts from the Main Menu, Self Service, HR Contacts menu for a list of who to contact for various types of questions.


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